This page covers how accounts are created, the current pricing plans and their limits, how to buy tags, and how to upgrade, cancel, or restore a frozen subscription.

How a Kitetags account is created

Your account is created the first time you tap an unclaimed Kitetag with your phone. There is no separate sign-up form. The platform prompts you to create a username and password during the claiming flow.

Once the account exists, sign in from any device at the Kitetags dashboard to manage tags, groups, and settings.

Pricing plans

All plans are billed monthly. Annual billing is not currently offered.

Plan Price Active Kitetags Custom data fields Multiple users Ledger history
Free $0/month 1 Up to 5 — (single user) —
Basic $10/month 11 Up to 5 Yes —
Plus $30/month 111 Unlimited Yes —
Professional $100/month 1,000 Unlimited Yes Yes

The Free plan is a single user with no organization. Basic, Plus, and Professional support multiple users with role-based permissions. All paid plans support custom designs and branding on your Kitetags via the Interaction Builder’s Design tab.

Ledger history is exclusive to Professional. It makes each tag keep a row per tap instead of a single current value — see the ledger history guide.

Need higher limits or a custom arrangement? Contact support@kitetags.com.

Active vs. grounded tags

The “Active Kitetags” limit counts tags that are claimed and responsive to taps. Grounded tags remain on your account but do not count toward the limit and do not respond to taps until you return them to a group.

If you approach your plan limit, ground tags you are not actively using rather than upgrading.

How to update your profile

  1. Open the dashboard and go to Account Settings.
  2. Update your name, email, or other profile details.
  3. Click Save.

Profile information is used for account communications. It does not affect tag data or group configuration.

How to change your password

  1. Go to Account Settings.
  2. Click Change Password.
  3. Enter your current password, then enter and confirm the new password.
  4. Click Save.

How to manage email preferences

Kitetags sends two kinds of email:

Kind Examples Can you turn it off?
Account mail Security notices, billing, team invitations No — always sent
Product updates Occasional news about new Kitetags features Yes

To change your preference:

  1. Open Account Settings.
  2. Find the Email preferences card.
  3. Turn Product updates on or off. The change saves immediately.

How to unsubscribe from an email

Every product-update email carries an unsubscribe link. Opening it takes you to a confirmation page — click Unsubscribe from product updates to confirm. You do not need to be signed in, and the link works even if you no longer have account access.

Unsubscribing stops product updates only. Account mail about security, billing, and invitations is still delivered.

How to purchase Kitetag bundles

Physical Kitetags are purchased from the Tagstand shop at tagstand.com/kitetags. Bundle sizes vary by product.

Currently available:

Product Form factor Quantity Price
Try Kitetags Card PVC card 1 Free (shipping applies)
Kitetags Token Sticker 35mm round sticker 10 $1.50
Kitetags Printable DIY Cards Printable card 100 $0.95

Other form factors, including wristbands, hard tags, magnets, and table stickers, are available through custom orders. Contact customerservice@kitetags.com for custom manufacturing.

See Kitetag form factors for a full list.

How to upgrade or change your plan

  1. Open Billing from the sidebar (available to Account Managers and Limited Account Managers).
  2. Click Upgrade / Change Plan.
  3. Choose a plan and complete checkout. Payments are processed by Stripe.

Upgrades may take effect immediately with prorated billing. Downgrades apply at the start of the next billing cycle.

How to cancel your subscription

  1. Open Billing from the sidebar.
  2. Click Cancel Subscription.
  3. Confirm the cancellation.

Before canceling, ground any tags you do not need. Grounded tags do not count toward the active limit.

Frozen tags and failed payments

If a payment fails or the subscription lapses, the platform freezes tags that exceed the Free plan limit. Frozen tags stop responding to taps. They are not deleted.

To restore frozen tags:

  1. Open Billing from the sidebar and update the payment method under Payment Methods (Add Card).
  2. Resolve outstanding charges.
  3. Tags automatically return to their previous status.

See managing tags for the full status reference.

Support contacts

Purpose Email
General support customerservice@kitetags.com
Custom plans and higher tag limits support@kitetags.com

Next steps

Last updated 14 Sep 2026, 15:30 -0700 . history